Returns & Exchanges

At The Mad Hatter, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. If your new hat doesn't fit perfectly or match your style, we are here to help you find the right headwear.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack Your Items

Carefully place the unworn hat in its original packaging with all tags attached to ensure it arrives back at our workshop in pristine condition.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

4

Ship and Refund

Drop your package off at any authorized carrier location; once we receive and inspect the item, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing